All merchandise sold by Badcock Home Furniture &more is covered under our "10-Day Return & Refund Policy". Certain exceptions apply. Merchandise returned in "like new" condition under the policy guidelines is eligible for a full refund, merchandise exchange or in-store credit at the customer's choosing.
For refund requests, which were paid by cash or check, over $100.00, a check will be mailed to you from our corporate office within 14 days of the return of the merchandise. Refunds for purchases made using a credit card, or any Badcock financing program will be credited immediately upon return of the merchandise.
The original receipt is required for all return and refund requests.Refund Exceptions
Merchandise not in "like new" condition, as well as defaced, abused, neglected, or similar merchandise, may not be accepted for return during the return & refund period. Some conditions that will prevent an item from being returned, but not limited to the following, are: smoke, pet hair, stains due to food, drink, pets, bodily fluids or any other substance.Returns After Delivery
After delivery, you may:
- 1- 10 Days from Delivery Date: Return an item for any reason within 10 days of delivery and receive full credit for a refund or exchange. Item must be in "Like New Condition".
- 11 to 30 Days from Delivery Date: Return an item for any reason other than "Defective" and receive full credit for Merchandise Re-Selection or 20% Re-Stocking Fee for a Re- fund. Item must be in "Like New Condition".
- 31- 365 Days from Delivery Date: Only "defective" merchandise can be returned, and full credit will be given for Merchandise Re-Selection or for a Refund. *In accordance with Written Manufacturer Warranties.
Merchandise returns will not be accepted on any item up to 30 days from date of delivery (except for defective merchandise). No restocking fee will be charged on any defective merchandise.Electronics & Appliances
Electronics must be returned in original packaging and instruction manuals, remotes and other accessories must be returned with the item (if applicable).
All major appliances and electronics will be covered by the manufacturers' written warranties, if any. Some items may require authorization from the manufacturer prior to replacement or refund approval.Lawn & Garden Equipment
All Lawn and Garden merchandise (including grills) will be covered by the manufacturers' written warranties, if any. Warranty decisions are made by the local authorized servicer, not the retailer. The customer is responsible for repair charges for all non-warranty repair work within the warranty period. Lawn and Garden equipment pick-up and delivery charges are the responsibility of the customer.Bedding
Our bedding comfort policy provides you with 30 nights to make sure your mattress set meets your comfort expectations. Within the 30 night period, you may exchange the mattress set one time to find the proper comfort level. If the mattress set you select is greater in value than what was originally purchased, you will be responsible for the difference in price. Exceptions to this 30 night comfort policy are on the brands Tempur-Pedic (90 nights), and iComfort by Serta (120 nights) ? with both requiring a minimum of 30 nights in the home. See their independent websites for details.(www.tempur-pedic.com; www.serta.com).
All Bedding is covered by the manufacturer's warranty and can be returned during the warranty period pursuant to the manufacturer's written warranty. Bedding must be free of soiling and staining and have proper center support, if queen or king, or it voids the manufacturer's warranty. We strongly suggest purchasing our mattress protector program (sold separately) to protect your investment and warranty. The warranty period on replacement bedding reverts back to the original purchase date. Transportation fees may apply.Floor Covering
Floor Covering is only covered by the manufacturer's written warranty, if any, and can only be replaced during the warranty period pursuant to the manufacturer's written warranty.Reduced Price Merchandise
Merchandise sold at a reduced price, including but not limited to, clearance and floor sample merchandise is sold "as is". It is excluded from this return & refund policy and no exchanges shall be allowed.Manufacturers' Warranties
Badcock stands behind all manufacturers' warranties with free parts and labor for up to one (1) year after the date of delivery for defects due to material or workmanship related problems covered by a manufacturer's written warranty, excluding Appliances, Electronics, Bedding, Floor Covering and Lawn & Garden Equipment. If a repair cannot be made, the decision on any credits or exchanges during the one-year period will be at the store's sole discretion.Items & Fees Not Subject to Refund
The following fees are not subject to refund, and will not be refunded after the sale and delivery has been completed: Delivery Service Fees and/or Assembly Fees.Non-Refund Charges Responsibility
For situations where Delivery Service Fees, Assembly Fees is not refunded, the customer will be responsible for the remaining balance. For situations when a return is done for a Badcock account sale and the 20% re-stocking fee is charged, but the down payment was less than 20%; the customer will be responsible for the remaining balance on the account to include any non-refunded charges.