Return & Refund Policy
Appliances & Electronics
Electronics must be returned in original packaging along with instruction manuals, remotes and other accessories (if applicable).
All appliances and electronics will be covered by the Manufacturers' written warranties, if any. Warranty decisions are made by the local authorized servicer, not the retailer. Some items may require authorization from the Manufacturer prior to replacement or refund approval.
Lawn & Garden Equipment
All Lawn and Garden merchandise (including grills) will be covered by the Manufacturers' written warranties, if any. Warranty decisions are made by the local authorized servicer, not the retailer. The customer is responsible for repair charges for all non-warranty repair work within the warranty period. Lawn and Garden equipment pick-up and delivery charges are the responsibility of the customer.
Our bedding comfort policy provides you with 60 nights to make sure you are satisfied with your new sleep set. We do require, however, that you give your new sleep set a minimum of 30 nights as it can take this amount of time for your body to adjust to the support & comfort of today's technology. In the unlikely event that you are not satisfied, please notify us after the 30-night period but prior to the 60th night and we will offer you a one-time reselection. Redelivery charges do apply. If you choose to take a one-time reselection and the mattress set you select is greater in price than what was originally purchased, you will be responsible for the difference and all applicable taxes. If you select a set that is less in price, no refund will be issued. Stained or soiled bedding will void this bedding comfort exchange policy.
The exception to this 60-night comfort policy is with iComfort mattresses. iComfort by Serta Mattress Company offers a Manufacturer-supported 120-night comfort policy. Please note that there is a minimum of 30 nights in-home policy with iComfort. This iComfort comfort policy does not apply to any iComfort adjustable bases and/or foundations. More iComfort details are available at Serta's website â€“ www.serta.com. Redelivery charges do apply. Stained or soiled bedding will void this bedding comfort exchange policy.
All bedding (except bedding sold "as is") is covered by the Manufacturers' respective warranties. Please note that stained and/or soiled bedding and queen & king bedding without proper middle support will void the Manufacturers' warranties. The warranty period on replacement bedding reverts back to the original purchase date. Redelivery charges apply.
Floor Covering is only covered by the Manufacturers' written warranties, if any, and can only be replaced during the warranty period, pursuant to the Manufacturers' written warranties.
Merchandise sold at a reduced price, including but not limited to clearance and floor sample merchandise, is sold "as is." It is excluded from this return & refund policy and no exchanges shall be allowed.
Badcock stands behind all Manufacturers' warranties with free parts and labor for up to one (1) year after the date of delivery for defects due to material or workmanship related problems covered by a Manufacturer's written warranty. If a repair cannot be made, the decision on any credits or exchanges during the one-year period will be at Badcock's sole discretion. Excluding Appliances, Electronics, Bedding, Floor Covering and Lawn & Garden Equipment.
Special Orders (Non-Stock or Catalog Items)
Special Order merchandise is covered by the manufacturer's written warranty only, and is excluded from this Return and Refund Policy. "Special Ordered" items require a 50% non-refundable deposit and no exchanges or returns are allowed.
Items & Fees Not Subject to Refund
The following fees are not subject to refund and will not be refunded after the sale and delivery has been completed: Delivery Service Fees and/or Badcock approved Assembly Fees.
Non-Refund Charges Responsibility
In the event Delivery Service Fees and Assembly Fees remain unpaid after a return of merchandise, the customer will be responsible for the remaining unpaid balance. In the event a 20% re-stocking fee is charged on a return and the down payment was less than 20% on the original sale, the customer will be responsible for the remaining balance on the account to include any non-refunded charges.
Protect-it ™ * *
Protect your furniture investment against many of life's everyday spills, structural Manufacturer defects and certain additional damages. Through this optional coverage, you get free parts and labor, in-home nationwide service, no deductible coverage and like kind replacement if the affected item can't be repaired. If you cancel your protection plan within 30 days of your receipt, you will receive a full refund. If you cancel it after 30 days of receipt, you will receive a prorated refund based on your particular protection plan. Varies by state. Ask your sales associate for plan details today.
Total Protection PLUS - Electronics & Appliances*
We would like you to have the peace of mind that comes from extending your coverage when the Manufacturer's warranty expires. You can keep this important coverage in force for many years to come with a Total Protection PLUS extended warranty contract. See your sales associate for details.
Safegard Credit Insurance Program*
If you are a Badcock credit plan participant, consider protecting your account against death, disability, involuntary unemployment and certain other perils to your property including fire, flood, theft and storms (including hurricanes). There is no depreciation or deductible on your property and the protection costs only pennies a day. Enrollment is open to all active credit accounts. Ask your sales associate for details. Program not available in Virginia.
If you have chosen express delivery, please plan to personally be at home on your delivery day to inspect your delivered items with our delivery and set-up team. We respect your time and our delivery team will make every effort to make your delivery day as convenient for you as possible.