Our delivery teams are here to make your purchase a reality.
During the in-store sales process, your sales associate can provide an available date for your merchandise to be delivered. Up to two days prior to the delivery date, you will be contacted with a time window of when your merchandise will arrive.
For online sales Orders, a store representative will contact you within 48 hours to review your order and to schedule the delivery of your items.
On your delivery date, our trained delivery crew will ensure the merchandise is carefully transported and placed in your home where you want it. We’ll remove all the packing materials and allow you to inspect your purchase to make sure you are satisfied. After you’re satisfied with how everything is set up, we’ll leave you to enjoy your new purchase.
Contact your local store for additional details or review the FAQ's below.
We want you to have the best experience possible, so here are some tips on preparing for your delivery
Prepare your home
Securing low-hanging light fixtures
Removing doors if necessary
Putting rugs in place
Moving other furniture, pictures or art out of the way
Ensuring pets are out of the way
Measure carefully
Before you purchase furniture, please measure the intended area in your home to be sure everything will fit accordingly. Measure the furniture by length, width and height to determine how much floor and wall space it will need. Measure the diagonal depth and width of the furniture to determine if it will fit through your home's entryways. We will not hoist furniture or remove windows, nor will furniture be delivered beyond the second floor without the use of an elevator. Please alert the store of anything unusal included in your delivery, including pets, narrow doors or hallways, security gates, or elevators to be used.
Also Consider
Can your street/driveway accommodate a 26-foot truck, clear of telephone wires and any other obstructions?
Will the furniture and team fit through all necessary doorways, hallways or stairways with product?
Is your room ready for the furniture to be delivered, with space cleared?
During delivery, inspect your furniture and report any damage to our delivery team. We will work to resolve the issue promptly.
"Love my bedroom set and recliner! The staff was so patient and helpful and the delivery guys were fast and considerate while getting everything set up in my room. I would highly recommend Badcock to anyone!"
Denise W, Wilson, NC
Do you have a question about your delivery?
Contact our Customer Service team!
1-800-BADCOCK (223-2625)
Hours
Mon-Sat: 9:00 AM - 7:00 PM
Sun: 11:00 AM - 7:00 PM
FAQs
Peace of mind. Our delivery service ensures the merchandise is handled correctly and placed in your home without damage. If our delivery team damages merchandise during the process, we are responsible for replacing the merchandise. No such guarantee comes with merchandise that is picked up. What’s more, in the unlikely event of a manufacturer’s defect, we will be responsible for the transport of your replacement merchandise only if delivery was originally chosen on your order. Let us take the hassle out of transporting and maneuvering merchandise for you.
You will receive a call up to two days prior to your delivery notifying you of a time window when your merchandise can be expected. If you need to reschedule a delivery, please contact your local store.
Someone over the age of 18 must be home to accept the merchandise. You or your designee will have to sign stating that everything on your order was delivered and free of damage.
In most cases, no. Contact your local store to determine if this is an option.
Some light moving of merchandise can be performed. If your home is not ready for delivery, please contact your local store to reschedule.
Due to liability concerns, we have the following restrictions to our delivery process:
Hook up washers, dryers, or dishwashers to existing hoses, water or gas lines.
Hook up icemakers or water lines in refrigerators.
Gun safes are curbside delivery only. Contact store for details.
Assemble grills or bicycles.
Mount TV’s or over the range microwaves.
Hook up electronics to televisions.
Haul off old furniture or move existing furniture to the curb.
Additional restrictions could apply to your local store. Please ask your sales associate for details.
We are currently located in 8 states: Florida, Georgia, South Carolina, North Carolina, Mississippi, Tennessee, Alabama, and Virginia. While we deliver to many of the areas within these states, not all are currently serviced. If your shipping address is not covered in our territory, you can choose to pick up your items from your nearest Badcock store.
Choosing to pick up your items instead of having them delivered could mean that you get your items sooner. Also, it’s free!
Once your online order has been submitted, a representative from your designated store will get in contact with you to schedule a day and time for your pickup.
Many of our stores offer the free pickup option. In certain cases, the item will need to be picked up from a local distribution center. Once you have submitted an order, your store associate will reach out and inform you of the proper address for pickup.
All you need to pickup your items are proof of ID and proof of purchase (email confirmation). From there, your store associate will assist you in picking up the items you ordered.
Our team will pull your items for pick up and provide you the opportunity to inspect the merchandise prior to it leaving our facilities. The consumer must sign a pick up waiver that states that once the merchandise leaves our facility, any damage that occurs in transporting the goods is assumed by the customer. We do not provide any packaging material or rope, so please bring all required material to properly secure your goods during transport. As a reminder, our in-home delivery can be purchased that can take the hassle out of transporting and maneuvering merchandise for you.
The customer who purchased the items will need to pick up the items and will be required to provide ID upon pickup. Please contact your local store for details.
We understand! If you are unable to pickup your items at the allotted day or time, please contact the store in advance and one of our friendly associates will work with you to arrange a new pickup date.
Items chosen for pickup will not be assembled. If you desire to have your furniture assembled by one of our amazing professionals, please choose the delivery option.
If an item shows as unavailable at your local store, don’t panic! It may be eligible for our free Ship to Store option from one of our distribution centers and could arrive in as early as 3-5 days. Once your store receives this item from the distribution center, they will contact you to arrange for pickup.
Prepare your home
Measure carefully
Also Consider
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